While we aim to be as flexible as possible, we require at least 48 hours notice. However, if you need a last-minute session, feel free to get in touch, and we’ll do our best to accommodate you. Please note that availability depends on our team’s schedule, but we’ll always strive to make it work whenever we can!

Due to the flexible nature of our business model, we can’t guarantee the same Content Club Creator for each visit. However, all our creators are trained the same, use the same professional gear, and follow standardized guidelines to ensure that the quality of your content is always top-notch. Rest assured, no matter who is assigned to your session, you can expect great results every time!

Our standard booking hours for creators are between 8 AM and 6 PM. However, we know that some clients will need shoots for evening events. We’re happy to accommodate these requests, but for the sake of our team’s work-life balance, we ask for at least a week’s notice to ensure we have someone available, alert, and ready to work at those times.

Our standard shoots are capped at 4 hours for a single Club Creator to ensure the highest quality and focus. With our streamlined approach, 4-hour shoots can typically capture everything you need efficiently without overextending our Creators.

For needs longer than 4 hours, we recommend booking two Club Creators who can tag-team to maintain creative energy throughout the day.

However, if you prefer a solo Creator for an all-day shoot (up to 8 hours), we can make exceptions based on availability. These shoots will include a mandatory 1-hour paid break after the 4th hour.

Most of the time, we will need to stick to the planned schedule for your booking, as there will be other things scheduled after your shoot. However, you can always ask! If we don’t have anything scheduled right after your shoot, we might be able to stick around. Time will be rounded to the nearest half-hour and be reflected in your portal (and possibly billed if needed).

Our creators are flexible and can capture content at multiple locations within your booked time, as long as it’s reasonable. The time it takes to move between locations will count toward your shoot hours, so if it takes 30 minutes to move to a new spot, that time will be subtracted from your remaining hours.

Absolutely! If you need more hours before the end of your membership period, you can purchase additional hours in your portal. Part of the Content Club model is the consistency of knowing how many hours are required each month, so if you find you need more hours regularly, we highly recommend increasing your monthly retainer. Additional hours will have new expiration dates based on when they are purchased and which membership type is selected.

If your edit is from an OnCall shoot, we already have access to all the footage. For anything else, you can easily upload graphics, logos, music, images, and other assets directly through your portal.

To ensure the best results, please include as many details as possible in your edit request so our creators know exactly what you’re looking for. Your Account Manager will stay in touch throughout the process to answer questions and handle any revisions as needed.

Content files are delivered digitally through our online client portal, where you can easily view and download them individually or as an entire folder. We guarantee all files will be a vailable within 48 hours of your shoot, but we aim to have them ready for you within 24 hours whenever possible. For post-production work or specific deadlines, please communicate with your OnCall Success Manager to ensure we meet your needs.

You have full rights to use the content and assets we provide for any purpose—whether it’s for social media, your website, billboards, broadcast commercials, or print. However, it is your responsibility to ensure you have the necessary rights and permissions for any third-party content, including people, properties, and copyrighted materials. This includes securing proper releases and licenses where required.

If you request stock media from OnCall Content or Overneath, we will source it exclusively from libraries that allow universal use. However, we are not liable for the publication of any edited content—liability rests solely with the content publisher.

Unedited videos are delivered in widescreen (16:9) and can be delivered in vertical (9:16) format upon request at no additional charge. If post-production is requested, we can edit the footage into additional formats, such as square (1:1) or 4:5, which will require editing hours.

Yes! Our content creators can handle simple edits, captioning, and even basic motion graphics. These services are ideal for straightforward social media cuts like highlight reels or quick photo edits. Keep in mind that post-production work can be time-consuming and may quickly use up your hours. For more complex services and larger campaigns that require storytelling, custom animation, complex compositing, 3D rendering, color grading, or other creative services, we recommend working with our sister company, Overneath Creative, to bring your full vision to life.

While we’d love to help with everything, OnCall Content is all about capturing and delivering high-quality visuals for you to use. We don’t handle content strategy, ad buys, or social media management, but we can definitely recommend some trusted partners who specialize in that!

At this affordable rate, our Creators focus on capturing the moments and scenes you provide—they’re not responsible for wrangling employees, setting up scenes, or providing creative direction like a Director or Producer would on a full-scale production. Instead, they bring efficiency and expertise to bring your vision to life in the most cost-effective way.

We truly hope you find so much value in our service that you’re eager to use your Content Club hours each month! However, because of our unique business model and the extremely reduced rates we offer, we cannot allow unused hours to roll over into the next month. This helps us manage our workload effectively and ensures we can remain “on call” and available for all our clients.

OnCall Content operates on a credit bank system—you purchase hours in advance through your portal, and those hours act as your credits for shoots and edits.

Sometimes, extra hours may be used, especially during editing. If that happens, you’ll receive a bill for the overage, which will need to be paid promptly. Please note that in cases of overages, assets and edits may be held until final payment is received.

OnCall Content is all about flexibility and efficiency. We’re the sweet spot between full-scale production and DIY content, giving businesses ready-to-use video and photo assets delivered fast at a fraction of the cost. With OnCall Content, you get the best of both worlds—quality content without the hefty price tag or hassle of full-scale production.

For fully produced, high-end commercials, we recommend working with our sister company, Overneath Creative. However, you can absolutely use the footage from OnCall Content for a commercial! Just keep in mind that these shoots don’t include a director or producer, and we focus on quick, efficient content capture without high-end lighting setups. If you have an internal marketing team or director who can guide the shoot and turn our B-roll clips into a polished commercial, go for it! We’re here to help you capture the shots you need.

There is no extra cost for drone footage—drones come standard with our kit! We are happy to fly the drone and capture both footage and photos at your business, provided your location is not within a no-fly zone. Our pilots are licensed and can legally register flights for commercial use. Keep in mind that some flights in regulated airspace may require additional time to properly register or “unlock” for drone use, so providing extra lead time is always a good idea.

You do! Our Club Creators are highly skilled at capturing quality content, but it’s up to you or someone on your team to guide them on what to capture. Whether you provide a detailed shot list or just a general outline of your needs, clear direction ensures we deliver exactly what you’re looking for.

At this affordable rate, our Creators focus on capturing the moments and scenes you provide—they’re not responsible for wrangling employees, setting up scenes, or providing creative direction like a Director or Producer would on a full-scale production. Instead, they bring efficiency and expertise to bring your vision to life in the most cost-effective way.

We round in half-hour increments, with a minimum booking of one hour. Billing starts when our Club Creator arrives on location (“arrival time”) and ends when they leave (“tail lights”). For clients within Kalamazoo County, there’s no additional travel fee. For bookings outside Kalamazoo County, travel is billed at $1.50 per person/mile to cover mileage and labor.

If you want us actively filming at a specific time, book the session to start at least 15 minutes earlier to allow time for setup. For example, to start filming at 4:00 pm, book the session from 3:45–4:45 pm. Similarly, our Creators stop filming about 10 minutes before the session end time to pack up and walk back to their vehicle. This ensures they are driving away (“tail lights”) at the scheduled end time.

Our streamlined process minimizes downtime, but these buffers ensure smooth scheduling and seamless transitions between shoots.

Yes, you can! Having a second person can provide more coverage, especially if you’re limited on time during a special event or a particularly active time window. A second person is also great for additional help with tasks like audio monitoring, safety, or handling simple lighting. If you need more than two people, it may be best to work with our sister company, Overneath Creative, for more complex productions. Remember, everything is still billed per person, per hour, at the rate of the club you booked.

OnCall Content is all about flexibility and efficiency. We’re the sweet spot between full-scale production and DIY content, giving businesses ready-to-use video and photo assets delivered fast at a fraction of the cost. With OnCall Content, you get the best of both worlds—quality content without the hefty price tag or hassle of full-scale production.